The PTSI inquiry response team is comprised of qualified and dedicated individuals committed to performance and results.  PTSI is known for its direct contacts with U.S. manufacturers and national distribution centers for best pricing.  A product quotation includes detailed information regarding product description, availability and estimated delivery time of the product.

The PTSI order response team is committed to processing orders in a timely manner and to obtaining the products from manufacturers and distribution centers quickly and efficiently.  By working closely and in conjunction with the inquiry department, the order response team is constantly striving to lower the cost of product price for PTSI customers.

The warehouse and distribution center at PTSI maintains exact storage conditions for all products as specified by manufacturers.  All products are individually inspected to ensure compliance with the Procurement Department’s requirements.

PTSI has set a standard in the industry with its packing and shipping methods.  Quality-controlled packing procedures and materials are utilized to ensure the accuracy and integrity of products being shipped to PTSI customers.  From controlled drugs to refrigerated products to frozen products, PTSI personnel process and pack all product shipments to meet protocol and procedures required by purchasers and freight forwarding companies to ensure timely and undamaged delivery to customers.

PTSI notifies the customer of tracking and flight details at time of shipment, tracks the shipment from point of origin to the consignment destination, and notifies the customer of any delays.

Customer Account and Payment Terms
PTSI offers payment terms to qualified customers through the support of Export-Import Bank of the United States.  The PTSI Standard Terms & Conditions apply to all business services and transactions.